Privacy Policy

Information we collect

We collect the information reasonably necessary to operate the website, process orders, communicate with customers, and provide requested services.

• Email address — when you subscribe to the newsletter, verify your subscription, place an order, or contact us.
• Contact information and message content — when you contact us through email or a contact form.
• Name and shipping address — when you check out, so we can ship your order.
• Phone number — when you check out, so we or the carrier can reach you about delivery if needed.
• Order details — items purchased, amounts paid, and order status.
• Payment information — collected and processed by Stripe. We do not receive or store your full payment card details. Stripe processes payments according to the Stripe privacy policy and its security practices.
• Technical data — such as your IP address and browser type, which our hosting provider may process when you use the site.
• Cart cookie — a functional cookie that remembers items in your shopping cart.

How we use your information

We use personal information to:

• Process and fulfill orders, including shipping and order-related emails.
• Handle returns, exchanges, customer service requests, or disputes related to purchases.
• Send the newsletter and other updates you have asked to receive. We do not send marketing emails unless you have opted in.
• Respond to questions or requests you send us.
• Keep the site secure, prevent fraud, and comply with legal obligations.

We do not sell your personal information.

Legal bases for processing (EEA/UK visitors)

If you are in the European Economic Area or United Kingdom, we process personal information on these bases:

• Contract — to process your order and deliver what you purchased.
• Consent — when you sign up for the newsletter (you can withdraw consent at any time by unsubscribing).
• Legitimate interests — to operate and secure the website, prevent abuse, and improve our services.
• Legal obligation — when we must keep records for tax, accounting, or similar requirements.

How we share information

We share personal information only with service providers that help us run the business:

• Stripe — payment processing.
• Shipping carriers — to deliver your order using the shipping information you provide.
• Email provider — used to send transactional emails, account verification emails, and newsletters (currently Gmail SMTP).
• Mapbox — Mapbox may receive address information entered during checkout when address autocomplete is enabled. This feature is optional and is used only to help complete shipping addresses. Mapbox may process this information according to the Mapbox privacy policy.
• Hosting and database providers — to store site data, serve the website, and operate infrastructure that may process technical data such as IP addresses.

These providers process data on our behalf and only as needed to provide their services. We may also disclose information if required by law.

How long we keep information

We keep personal information only as long as needed for the purposes described above:

• Order and shipping records — generally retained for the period required for tax, accounting, fraud prevention, and dispute resolution purposes.
• Newsletter email addresses — kept until you unsubscribe or ask us to delete them.

Security

We use reasonable administrative and technical measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident affecting your personal information, we will take appropriate steps as required by applicable law.

Cookies

We use a functional shopping-cart cookie so your cart persists while you browse. We do not currently use third-party advertising trackers, analytics cookies, or behavioral profiling tools.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, or to object to or restrict certain processing.

• Newsletter — use the unsubscribe link in any email, or contact us to opt out.
• Order information — contact us to request access, correction, or deletion where applicable. We may need to keep some order records for legal reasons even after a deletion request.
• EEA/UK residents — you may also lodge a complaint with your local data protection authority.

California residents

California residents may have additional privacy rights under applicable California privacy laws, including the right to request access to or deletion of personal information. We do not sell or share personal information for cross-context behavioral advertising.

Children

Our website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.

Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

[email protected]